Important ordering information

*  It is possible for some people to have allergic reactions to certain woods.  Exotic hardwoods such as we use are some of the principal offenders.  Cocobolo wood is perhaps the worst offender.  Other woods may induce a reaction also.  Typical symptoms include a rash.  The chance of a reaction is small, but possible.  Though there are many people who wear our products without any problem, it is wise to know the possibility exists.  Obviously, discontinue wearing a product should you have any doubt about it causing an allergic reaction.  If you have any doubts about this possibility, please just don't buy one of our products.

* Please include a phone number so we may contact you if there are any problems with the order.  It will not be used for any other purpose, nor given out or sold.

 
* Cocobolo wood comes in several colors.  The "base" color of Cocobolo is a dark color as shown in many of the photos.  An optional color is more of a yellow-orange base color with dark veins.  Please let us know if you have a preference if ordering Cocobolo.  A particular cross may be only made with a single color type.  If a darker color is preferred, Bolivian Rosewood is a good choice.

* Other woods have some variation in color and detail.  There are also variations in dimentions of the pieces due to manufacturing differences.  We strive to ship the best possible piece to you, one with which we are happy ourselves, but we can't say it will look just like the photos shown on thest web pages.

* Warranty considerations in the case of a intrinsically fragile items is difficult.  We try to have a fair, simple policy which is in the balanced best interests of all parties.  Simply put, a piece which is defective in materials or workmanship will be replaced provided it is returned to us postage paid.  It is possible to break any piece we make!  We hope and expect that prudence on the part of the users of our products will result in the continued enjoyment of those products.  

*Necklace cords do wear out.  We will provide free replacement cording.  Just send in a stamped, self addressed envelope with a note requesting the cording.

SHIPPING AND HANDLING INFORMATION**** IMPORTANT

* If shipping to a business address, please indicate the business name.  Often a person's name and address is not quite enough if a package is going to a business.  Also, although we ship with USPS mostly,  many carriers charge more to ship to a residential address than to a business address.  (We don't charge you more, however.)
                                                                                                                                                                    
 
Wall Crosses are 5.50 flat shipping for one item; $3.00 for each additional item.  Up to 20 small items may be included with a wall cross with no additional shipping. 

*** Note:  The Paypal Shopping Cart software is very bad at calculations involving multiple types of items.  If you wish to order multiple types of items,  please drop us an email with what you would like to order and we can invoice by email that will guarantee our lowest possible shipping charges which will be lower than if using the online ordering.  Please include  the quantity, types,  and wood types of items along with name, address and telephone number.  The email invoice is payable on Paypal with a credit card.  As soon as payment is made, the order will be processed.
 
Shipping is normally by first class mail, though in some cases Priority Mail or Fedex Ground becomes a useable choice.  Email your order if you would like a specific method and we will quote shipping charges prior to sending the order.  We can also invoice by email in this case to keep the cost at the lowest possible for shipping.

At our very small store, the ability to build a web site capable of calculating international shipping is beyond our capabilities at this time.  So, it means that if you try to order internationally, you will find a very high shipping charge on the Paypal checkout.  Do not fear! BUT DON'T FINALIZE THE ORDER!!!  Instead, just send an email to us indicating what you want including model number, type wood, quantity, etc., your complete address and telephone information and we will send you a quote for the transaction including shipping and handling.  If you wish to proceed, an email invoice can be sent to you which will connect directly with Paypal for payment.  It is very expensive to ship, let alone internationally, therefore we usually only ship by International First Class Mail which takes some time, but doesn't cost very much relative to priority shipping solutions.

Shipping and handling is, very honestly, one of the most difficult items with which to deal.
Not only is it rather expensive as compared to the cost of the item, but unfortunately we are not able at this time, in order to keep prices as low as possible, to have a robust online shopping software which can tailor the cost of shipping more closely to distance, number of pieces of various types, and speed of service required.  We try our best, that is why we say to email an order or just ask for a specific quote for an order of multiple items so we don't overcharge.  In all cases, any "excess shipping charge" is used to provide an enhancement to shipping such as tracking, premium delivery, or whatever we can do to provide value for the price paid. 
 
* We attempt to ship an order the next day. Except on large identical item pendant necklace orders or some other multi-piece orders, we generally have enough inventory to fulfill an order immediately.  
 

 

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